Refund policy
We have a 30-day return and exchange policy. You have 30 days from the date you receive your item to request an exchange or receive a gift card for the value of the returned item.
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
To initiate a return or exchange, please contact us at sales.bullocksgws@gmail.com. If your request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for the cost of shipping items back to us. Once the return or exchange is processed, we will cover the cost to ship the item back to you.
Items sent back without prior authorization will not be accepted.
For any return-related questions, please contact us at sales.bullocksgws@gmail.com.
Hat Return & Exchange Policy
Our staff works to ensure you are satisfied with your purchase, including shaping, fitting, and customizing hats. Due to the nature of these services, the following conditions apply:
Hats may only be returned or exchanged if they are in original condition, with tags intact, and show no signs of wear, damage, or alteration (including dirt, fingerprints, added bands, branding, or adhesives).
Shaped or customized hats are considered final sale and are not eligible for return or refund.
For eligible hat returns, customers are responsible for return shipping costs unless the item has a verified workmanship defect.
Customers are responsible for shipping costs both ways on exchanges.
No returns or exchanges will be accepted after 14 days from the date of receipt for hats.
If you have any questions, please contact us at 970-945-9175 or sales.bullocksgws@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
The following items are not eligible for return:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you have questions about a specific item, please contact us before purchasing.
Exchanges
To receive a different item, please return the original item following the process above. Once your return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method. Please allow up to two weeks for your financial institution to process and post the refund.